RIGHT OF WITHDRAWAL AND CLAIMS
1. According to art. 64 D. Lgs. 206/2005, if the customer is a consumer (ie a natural person who buys the goods for purposes other than the business or professional activity carried out, or does not make the purchase by indicating in the order form an VAT code reference) the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, except as indicated in subsequent articles 2, 3 and 4.
2. In order to exercise the right of withdrawal, the Client must send Casarotto a notice thereof within ten working days from the date of receipt of the goods. This communication must be sent by means of a special acknowledgment of receipt (addressed in the MY ACCOUNT area> HISTORY AND DETAILS OF MY ORDERS), using:
Casarotto Roberto S.n.c.
Via Monte Grappa 7/B
CAP 36050 – Quinto Vicentino, Vicenza
Italy
or by fax or e-mail, always within the above deadline of ten working days. In this case, the withdrawal must be confirmed by the Customer by sending the withdrawal form by registered letter with acknowledgment of receipt, usually within 48 hours after the fax or e-mail communication. Upon receipt of the withdrawal form by registered letter with acknowledgment of receipt, Casarotto Customer Service will inform the Customer - via e-mail - the address to which the goods to be returned and the authorization number must be sent return to indicate the appropriate return form, which must be attached to the product. The customer must send the product carefully packaged in its original packaging, avoiding damaging it with sticky or other labels, and complete with everything originally contained, at the address stated. Shipping costs for the return of the goods are the responsibility of the Customer. Customer shipment must be delivered by courier within 10 working days from the communication to the Customer by e-mail of the address to which the goods are dispatched and the return authorization number. The shipment, up to the receipt of receipt by Casarotto, is under the responsibility and risk of the Customer. Upon receipt of the goods, Casarotto will verify its integrity and reimburse to the Customer the amount of the purchased product, excluding transport charges. Refund will be made through direct re-accreditation on the card used for payment or by bank transfer to the bank account indicated by the Customer in the withdrawal form, within thirty days of receipt by Casarotto of the registered letter of withdrawal if the goods have been returned sent by Customer within ten business days after the customer has been notified by e-mail of the address to which the shipment is sent and the return authorization number and if the goods have been received intact at the address indicated by Casarotto. In case of payment by the customer via electronic money via the PayPal® service, the refund will be paid in accordance with the rules provided by the PayPal® service.
3. The right of withdrawal may only be exercised with respect to the product purchased in its entirety; it is not possible to pursue only part of the purchased product (eg accessories, software attachments, etc.). The right of withdrawal may not be exercised in respect of audiovisual or sealed computer software (including hardware attachments) when opened, as well as the supply of customized or clearly customized goods or which, by their nature, are not they can be sent back or are likely to deteriorate or alter rapidly. The purchased product must be returned intact and in the original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment: manuals, cables, etc.). In all cases, adhesive labels or adhesive tapes must be avoided directly on the original packaging of the product. In the event of damage to the goods during transport, Casarotto will notify the Customer of the incident (within five business days of receipt of the product in its warehouses) to allow the Customer to raise a timely complaint against the courier he chooses and obtain reimbursement of the value of the product (if insured by the Customer). Casarotto is not responsible for damages, theft or loss of products returned with unsolicited expeditions to and from Customer's expenses.
4. The right of withdrawal shall lapse in the event of a defect in the substantial integrity of the returned good, and thus in the case of: (i) absence of the outer packaging and / or of the original inner packaging; ii) absence of integral parts of the product (accessories, cables, manuals, parts, etc.); (iii) damage to the product for reasons other than its transport; iv) abnormal state of preservation. In case of cancellation of the Customer's right of withdrawal, Casarotto will return the purchased product to the Customer, charging the shipping costs.
5. Any complaint of the Customer must be addressed by e-mail to: info@robertocasarotto.it or by writing to Casarotto Roberto S.n.c., Via Monte Grappa 7 / B - Postal code 36050 - Quinto Vicentino, Vicenza - Italy.
EXPRESS RESTRICTIVE CLAUSE
1. Casarotto has the right to terminate the contract by giving a simple communication to the Customer with adequate and justified reasons; In this case the Customer will only be entitled to the refund of the sum already paid.
2. The obligations assumed by the Customer referred to in the "CUSTOMER OBLIGATIONS" clause of these Conditions are of essential character, so that a pact expressing the Customer's default of only one of these obligations will result in the termination of the contract right under art. 1456 BC, without the need for a judicial ruling, without prejudice to the right of Casarotto to sue for compensation.
MARKS
1. “MilleVoglie Preziosi”, "Roberto Casarotto", "1159vi" and other distinctive signs indicated on the Site are trademarks or registered trademarks of Casarotto in the European Union and / or other countries.
2. Trademarks and the colors of the "1159vi" and "Producer 1159vi" brands can not be used in relation to products or services other than Casarotto, in any way that may cause confusion between customers or in any way devalued or offensive to Casarotto. All other registered trademarks not owned by Casarotto that appear on the Site are the property of their respective owners. They may or may not be linked to, or linked to, Casarotto or sponsored by Casarotto.
APPLICABLE LAW AND COMPETENT FORUM
1. This contract, as well as sales, purchases and any other related agreement, will be governed exclusively by Italian law.
2. Any dispute relating to the application, execution, interpretation and violation of the "online" purchase contracts through the Site is exclusively the subject of the Italian jurisdiction.
3. For any disputes between the parties to this contract, if the customer is a consumer, the territorial jurisdiction is indisputably the judge of the place of residence or domicile of the customer, where he is located in Italy. For all other disputes, territorial competence is indisputably the Vicenza Forum.